Returns & exchanges

Our exchange approach

Requesting an exchange

Please contact us within 7 days of receiving your order and include your order number and the reason for the request. Items should be unused, unwashed and returned in their original packaging with tags intact.

For hygiene reasons, scarves that have been worn, washed, altered or damaged after delivery may not be eligible for exchange. We will confirm availability and return instructions before you send an item back.

Damaged or incorrect items

If your parcel arrives damaged or contains the wrong item, let us know within 48 hours and share clear photographs of the parcel and scarf. We will review the issue and explain the next steps.

Refunds

Cash-on-delivery orders are ordinarily resolved through an exchange or store credit. Any refund arrangement will be confirmed directly with you before processing.

Contact SilkVibes customer care before returning a parcel. Please do not dispatch an exchange without confirmation.